Shipping policy

Shipping Policy

At Anmol Glass / The Mirror Factory, every mirror is carefully prepared, inspected, and securely packed before dispatch.

Order Processing & Dispatch

Orders are generally dispatched within 5–7 business days after the order is confirmed.

Once your order has been dispatched, delivery time will depend on your location and the courier or transport service handling the shipment.

Please note that the 5–7 business day period refers to dispatch time and not the final delivery date.

Shipping Availability

We deliver to locations that are available for shipping during checkout.

If delivery is unavailable to your location, you may contact us before placing your order and our team will let you know whether an alternative delivery arrangement is possible.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, product size, weight, and shipping method.

Order Tracking

Where tracking is available, tracking information will be shared after your order has been dispatched.

Please allow some time for the courier's tracking system to update after shipment information has been generated.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct:

  • Recipient name

  • House or building number

  • Street and locality

  • City

  • State

  • Postal/PIN code

  • Contact number

If you notice an error in your delivery address, please contact us before the order is dispatched.

Once an order has been handed over for delivery, we may not be able to change the shipping address.

Additional delivery charges resulting from an incorrect or incomplete address provided by the customer may be payable by the customer.

Packaging

Mirrors are fragile products and are therefore packed carefully using protective packaging suitable for transportation.

We strongly recommend inspecting the package and product as soon as the order is delivered.

Damaged or Incorrect Delivery

If your mirror arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer and inner packaging

  • A brief description of the issue

After reviewing the information, we will assist you according to our Return & Refund Policy.

Please retain the original packaging until the issue has been reviewed.

Delivery Delays

Occasionally, delivery may be delayed due to circumstances outside our direct control, including courier delays, weather conditions, transportation disruptions, public holidays, or other unforeseen circumstances.

If we become aware of a significant issue affecting your shipment, we will make reasonable efforts to assist you and provide available updates.

Failed Delivery Attempts

Please ensure that someone is available to receive the shipment where required.

If delivery cannot be completed because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or refusal of the shipment without an approved reason, additional re-delivery or return shipping charges may apply.

Contact Us

For questions regarding shipping, dispatch, tracking, or delivery, please contact us:

Anmol Glass / The Mirror Factory
Email: themirrorfactory1@gmail.com
Phone: +91 9999981099

Please include your order number when contacting us so that we can assist you quickly.