Refund policy
Return & Refund Policy
At Anmol Glass / The Mirror Factory, every mirror is carefully inspected and packed before dispatch. We want your order to reach you safely and exactly as expected.
Returns
All sales are final. We do not accept returns, exchanges, or refunds due to change of mind, personal preference, incorrect size selection by the customer, or other reasons unrelated to a problem with the product supplied.
A return, replacement, repair, or refund may be considered only where the product received is damaged, defective, incorrect, or materially different from what was ordered, subject to review of the issue and applicable law.
Please contact us before returning any product. Products sent back without prior approval may not be accepted.
No Change-of-Mind Returns
We do not accept change-of-mind returns or exchanges for customized or non-customized products.
This policy does not affect any rights or remedies available where a product is damaged, defective, incorrectly supplied, materially different from what was ordered, or where applicable law provides otherwise.
Customized & Personalized Products
Mirrors made or personalized according to customer-selected names, text, images, designs, sizes, or other customization details are made specifically for that customer and are therefore not eligible for return, exchange, or cancellation due to change of mind once production has begun.
This does not affect your rights where the product is received damaged, defective, incorrect, or materially different from what was ordered.
Customers are responsible for carefully checking all personalization details before placing their order.
Damaged, Defective or Incorrect Products
If your mirror arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product
- Clear photographs of the outer and inner packaging
- A brief description of the issue
After reviewing the issue, we may arrange an appropriate replacement, repair, return, or refund, depending on the circumstances.
Where a return is required because the product supplied by us is damaged, defective, or incorrect, we will provide return instructions and bear the applicable return shipping cost.
Please retain the original packaging until the issue has been reviewed.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be processed to the original payment method. Please allow approximately 5–7 business days after approval for us to process the refund. Your bank or payment provider may require additional time before the amount appears in your account.
Original delivery charges are generally non-refundable for change-of-mind returns.
Cancellations
Once an order has been placed and confirmed, customer-initiated cancellations are not accepted.
Please review all product selections, sizes, quantities, delivery details, and customization information carefully before completing your order.
For customized or personalized products, production may begin shortly after order confirmation, so changes or cancellations cannot be accommodated after the order is placed.
This does not affect your rights if the product received is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.
Return Address
Approved returns should be sent only after contacting us and receiving return instructions.
Anmol Glass
182-A, Street Number 37, Block C, Dwarka, Raja Puri
New Delhi, Delhi 110059
India
Contact Us
For return, refund, cancellation, damage, or order-related questions, contact:
Email: themirrorfactory1@gmail.com
Phone: +91 9999981099
Please include your order number when contacting us so that we can assist you quickly.